Introduction

The processing of your data is necessary for the purposes of the provision of a number of related services from the registration of potential Tenants, Purchasers and Vendors, the despatch of tenancies and sales particulars through to the full management of a property and of a sale to completion. This privacy statement outlines what this means in practice and explains how we collect, store, manage and protect your data.

About Us

The Property Bank provides our Landlords, Tenants, Vendors and Purchasers with many services including but not limited to; Advice, Estimate of Sale & Letting Price, Sales & Letting Management, Housing Benefit Applications and many other services. In order to provide these services, we operate an in-house computer system that contains personal data collected by our staff in order to provide you with the service requested. Initially, we will build a profile of you on our computer database, based on the information you have provided. If you have requested to join our mailing list, either through one of our offices or via our web-site, we will store the contact details you have given us. This will enable us to engage with you in a tailored and relevant manner.

The Data We Hold

We gather the following information about you:
Your name, title, nationality, home address, telephone numbers and email addresses In addition, we will hold the following other information, your search criteria for a suitable property, preferred location, tenure and budget. Also records of verbal or email conversations and meetings. A record of the communications we have sent to you and any responses to such communications. If you are claiming any sort of benefits we will also hold copies of your ID such as, Passport, Birth Certificates and Driving Licence.

What We Use Your Information For

Unless you have requested otherwise, the information you provide is used by The Property Bank to communicate with you for a variety of purposes, these may include:
Providing you with the services and information you have contracted with us to provide.
Complying with any lawful requests to share your data.

Updating Your Contact Details

We will update your data when we receive notification from yourself of any change in your contact details.

Data Security and Storage

We have appropriate procedures in place to protect personal data and information from loss, misuse, alteration or destruction. Additionally, we aim to ensure that the access to your data is limited to those who need to access it. All our employees are required to maintain the confidentiality of such information.

Your Right to Make Changes or to Ask Us to Stop Using Your Data

You are always in control of your data and have the right to opt-out of any or all specific communication types at any point. To change your preferences, please contact us by email at info@thepropertybank.co.uk
You also have the right to request copies of the data held about you. To do so please submit an email to: inder@thepropertybank.co.uk and we will gladly assist

If You Have a Concern About How Your Data is Being Handled

Please contact Inder Kalsi, Director of The Property Bank, at: inder@thepropertybank.co.uk and we will do our best to allay your concerns. Alternatively, you can raise any concerns directly with the Information Commissioner’s Office (ICO) here: https://ico.org.uk/concerns.

Changes to The Privacy Statement

In the interest of being transparent we may amend this Privacy Statement from time to time. Any significant changes to this Policy or to the way we treat your data will be communicated directly to you via email.

Further Information

If you have any questions which you feel have not been answered by this privacy statement, please do not hesitate to contact: info@thepropertybank.co.uk